Refund Policy

This Refund Policy ("Policy") outlines the terms under which Goodlinks Services Private Limited processes refunds for transactions conducted through our financial platform and related services including DMT, AePS, mATM, BBPS, and CMS.

By using our Services, you agree to this Refund Policy.

• Failed or unsuccessful transactions
• Duplicate payments
• Unauthorized transactions (subject to verification)
• Incorrect transaction amounts
• Service fees (in limited cases, as described below)

• Successfully completed payments to third parties
• Peer-to-peer transfers initiated by the user
• Charges for completed financial services, subscriptions, or processing fees unless otherwise stated
• Losses arising from incorrect information entered by the user
• Transactions completed successfully through banking or payment networks

If a transaction fails but the amount is debited from your account, the refund will generally be processed automatically.

Refund timelines depend on banking partners and payment service providers and may take 5–10 business days.

• Report the issue within 7 days of the transaction date.
• Verified duplicate charges will be refunded to the original payment source.

• Notify us immediately at care@paytrue.co.in or +91 9811207438.
• We may temporarily restrict account access for security purposes.
• Refunds will be processed only after successful verification and investigation, subject to applicable laws and regulatory requirements.

7.1 How to Request a Refund

• Contact Customer Support via email or phone
• Submit a refund request through our website or application (where available)

Required Information

• Transaction ID
• Date and amount of transaction
• Reason for refund request
• Supporting documents, if required

7.2 Verification

• Identity verification
• Transaction validation
• Fraud prevention and risk assessment checks

• Investigate the claim
• Request supporting documentation
• Suspend or restrict your account during investigation
• Misuse of chargeback procedures may result in account suspension or termination

• Convenience fees, platform fees, and processing charges are generally non-refundable
• The transaction fails due to a technical issue
• An error occurs on our platform
• Refund is required by applicable law or regulatory authority

• Refunds may be subject to third-party merchant, bank, or payment service provider policies and timelines
• Goodlinks Services Private Limited acts only as an intermediary where applicable

• Applicable laws of India
• Anti-Money Laundering (AML) regulations
• RBI guidelines (where applicable)
• Payment network and banking partner rules

Goodlinks Services Private Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be published on our website with the revised Last Updated date.

For refund-related inquiries, please contact: